Last updated: 18-06-2026

These Terms and Conditions explain how DI PRINT provides online printing products and services through our website: https://diprint.co.uk/

By using our website, creating an account, uploading artwork, placing an order, approving artwork, or using our services, you agree to these Terms and Conditions.

Please read them carefully before placing an order.

1. Who we are

DI PRINT is an online printing platform that allows customers to configure print products, upload artwork, review proofs, approve corrected artwork, and order printed goods.

Business name: DI PRINT LTD
Company number: SC873677
Registered address: 27 Blair Athol Wynd, Motherwell, Scotland, ML1 4FT
Email: info@diprint.co.uk
Phone: +447400763193

2. Important print order notice

Most products sold through our website are printed to your selected options or uploaded artwork.

This means many orders are custom-made, personalised, or produced to your specification.

You are responsible for checking:

  • Product type
  • Size
  • Quantity
  • Material
  • Sides printed
  • Lamination
  • Finishing options
  • Delivery details
  • Uploaded artwork
  • Spelling, grammar, layout, colours, images, QR codes, and contact details
  • Proofs and corrected artwork before approval

Once an order is approved and sent to production, it may not be possible to cancel, change, or refund it unless there is a fault caused by us or our production process.

3. Using our website

You agree not to use our website:

  • For unlawful purposes
  • To upload harmful, abusive, offensive, or illegal content
  • To infringe copyright, trade marks, or other rights
  • To upload viruses, malware, or unsafe files
  • To interfere with website security
  • To place fake, fraudulent, or misleading orders

We may refuse, cancel, or suspend an order if we believe it breaks these terms or creates a legal, security, or production risk.

4. Product information

We try to keep product information, pricing, images, descriptions, delivery estimates, and availability accurate.

However:

  • Product images are for guidance only
  • Colours may look different on screen compared with print
  • Print finishes may vary depending on material and production method
  • Delivery dates are estimates unless clearly confirmed
  • Product options may change based on supplier or production availability
  • Minor tolerances in size, trimming, folding, colour, and finishing may occur in print production

We reserve the right to correct errors, update products, or cancel orders affected by clear pricing, product, or technical mistakes.

5. Prices and VAT

Prices are shown in pounds sterling.

Prices may be shown excluding VAT, including VAT, or both, depending on the product page, cart, checkout, and settings.

VAT is applied according to the product, order details, and applicable rules. Some printed products may have VAT, while others may be zero-rated or treated differently.

The final VAT and total price will be shown at checkout before payment.

If there is a clear pricing or VAT error caused by a technical issue, we may contact you before processing the order.

6. Placing an order

An order is placed when you complete checkout and payment is accepted.

After placing an order, you may need to:

  • Upload artwork
  • Review an automated proof
  • Wait for DiPrint review
  • Review corrected artwork
  • Approve artwork before production
  • Respond to artwork issues

Your order may not move to production until the required artwork step is complete.

7. Artwork upload

You must upload print-ready artwork that matches the product selected.

Your artwork should usually include:

  • Correct size
  • Correct number of pages or sides
  • Bleed where required
  • Safe margins
  • High-resolution images
  • Embedded fonts or outlined text
  • Correct colour setup where possible
  • No important content too close to trim edges

If your artwork is not suitable, your order may be delayed, rejected, corrected, or placed under manual review.

8. Artwork checks and proofs

Our website may run automated checks on uploaded artwork. We may also use third-party preflight or proofing tools.

Automated checks may review things like:

  • File type
  • Page count
  • Artwork size
  • Bleed
  • Basic print warnings
  • Proof availability

Automated checks do not guarantee that every issue will be found.

You remain responsible for checking your artwork and proofs before approval.

9. Corrected artwork

If our team corrects artwork or uploads a corrected file for your review, we may ask you to approve it before production.

You must check corrected artwork carefully.

Approval means you confirm that the corrected artwork is acceptable for production.

We are not responsible for errors that were visible in the artwork or proof you approved, unless the issue was caused by our production process after approval.

10. Final 15-minute artwork update window

After DiPrint approves artwork and prepares the order for factory submission, a final update window may start.

During this period, you may be able to replace the artwork before the order is locked.

If you replace artwork during this period:

  • The countdown is cancelled
  • The order returns to artwork review
  • DiPrint must check the new artwork again
  • Production may be delayed

If you do not replace the artwork before the countdown ends, the order may be sent to production and locked.

Once locked, changes may not be possible.

11. Production and delivery

Production starts after the required artwork approval and production submission steps are complete.

Delivery estimates may depend on:

  • Product selected
  • Artwork approval time
  • Production capacity
  • Supplier availability
  • Delivery postcode
  • Courier service
  • Public holidays
  • Weather, strikes, or courier delays

Delivery dates shown before artwork approval are estimates only.

Where possible, we will show a confirmed or updated delivery date after artwork approval and production submission.

We are not responsible for delays caused by incorrect delivery details, late artwork approval, courier issues, events outside our control, or customer delay.

12. Delivery address

You are responsible for providing a correct delivery address.

Please check:

  • Recipient name
  • Company name
  • Street address
  • Postcode
  • Phone number
  • Delivery instructions

If an order is delayed, returned, or lost because the address is incorrect or incomplete, you may need to pay extra costs for redelivery or reprint.

13. Cancellation rights and custom printed goods

Many DI PRINT orders are custom-made or personalised because they are produced using your chosen product options, quantity, and uploaded artwork.

For custom-made or personalised goods, cancellation rights may be limited once production has started or once work has begun using your approved artwork.

If you want to cancel an order, contact us as soon as possible.

We may be able to cancel if the order has not yet moved into production. If production has started, cancellation may not be possible.

This does not affect your rights if the goods are faulty, damaged, or not as described.

14. Returns and refunds

Because most printed products are custom-made, we usually cannot accept returns simply because:

  • You changed your mind
  • You ordered the wrong product
  • You selected the wrong size
  • You uploaded the wrong artwork
  • You approved artwork with an error
  • You entered incorrect delivery details
  • The colour looks different from your screen
  • You no longer need the item

We will review refund, replacement, or reprint requests where:

  • The item is faulty
  • The wrong product was supplied
  • The order was damaged in delivery
  • The issue was caused by our production process
  • The product does not match the confirmed order specification

You must contact us as soon as possible after delivery if there is a problem.

We may ask for:

  • Order number
  • Photos of the issue
  • Photos of packaging
  • Details of the fault
  • Samples returned where needed

15. Colour and print tolerances

Printed colours may not exactly match what you see on screen.

This can happen because of:

  • Screen brightness
  • RGB vs CMYK colour differences
  • Material type
  • Lamination or finish
  • Printer calibration
  • Lighting conditions
  • Paper or substrate variation

Minor colour differences, trimming differences, folding differences, and production tolerances can happen in commercial printing.

These are not usually treated as faults unless they fall outside normal print tolerance or the confirmed product specification.

16. Customer content and copyright

You confirm that you own or have permission to use all artwork, images, logos, fonts, text, and other content you upload.

You must not upload content that:

  • Infringes copyright or trade marks
  • Is illegal
  • Is threatening, hateful, abusive, or discriminatory
  • Contains malware or harmful code
  • Breaches another person’s privacy
  • Is misleading or fraudulent

You are responsible for any claims, costs, or losses caused by content you upload.

We may refuse to print content that we believe is unlawful, harmful, offensive, or risky.

17. Payment

Payment must be completed before we process your order unless we agree otherwise in writing.

If payment fails, is reversed, or is suspected to be fraudulent, we may pause or cancel the order.

We use third-party payment providers to process payments securely.

18. Accounts

You may need an account to place orders, upload artwork, view proofs, or track orders.

You are responsible for keeping your login details safe.

You must contact us if you believe your account has been accessed without permission.

We may suspend or close accounts that misuse the website or breach these terms.

19. Promotions, coupons, and discounts

Coupons, discounts, or promotional offers may have conditions.

Offers may be:

  • Limited by date
  • Limited by product
  • Limited to one use per customer
  • Excluded from certain products
  • Removed or changed at any time

Discounts cannot usually be applied after an order has already been placed unless we agree otherwise.

20. Website availability

We aim to keep the website available and working, but we do not guarantee uninterrupted access.

The website may be unavailable due to:

  • Maintenance
  • Updates
  • Hosting issues
  • Security issues
  • Supplier/API issues
  • Technical errors
  • Events outside our control

We are not responsible for loss caused by temporary website unavailability.

21. Supplier and production partners

We may use trusted production, proofing, fulfilment, or delivery partners to complete orders.

This helps us provide a wider range of products and services.

Your order may be produced, checked, packed, or delivered by a third-party partner where needed.

We remain your point of contact for customer service.

22. Limitation of liability

We do not exclude or limit liability where it would be unlawful to do so.

Subject to that, we are not responsible for:

  • Business losses
  • Loss of profit
  • Loss of sales
  • Loss of opportunity
  • Loss caused by customer artwork errors
  • Loss caused by incorrect order options
  • Delays outside our control
  • Loss caused by third-party courier delays
  • Colour differences within normal print tolerance
  • Minor production tolerances

Our total liability for an order will usually be limited to the amount you paid for that order, unless the law says otherwise.

23. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control.

This may include:

  • Courier delays
  • Supplier delays
  • Weather
  • Strikes
  • Power outages
  • Internet outages
  • Cyber incidents
  • API outages
  • Public holidays
  • Accidents
  • Government restrictions
  • Other events outside our control

24. Complaints

If you have a complaint, contact us at:

Email: info@diprint.co.uk

Please include:

  • Order number
  • Your name
  • Details of the issue
  • Photos or files where helpful

We will review your complaint and respond as soon as reasonably possible.

25. Changes to these terms

We may update these Terms and Conditions from time to time.

The version published on this page at the time of your order will usually apply to that order.

26. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If a dispute cannot be resolved directly, the courts of England and Wales will have jurisdiction, unless consumer law gives you the right to bring a claim elsewhere in the UK.

27. Contact us

For questions about these Terms and Conditions, contact:

DI PRINT
Email: info@diprint.co.uk
Address: 27 Blair Athol Wynd, Motherwell, Scotland, ML1 4FT