Last updated: 18-06-2026

This page explains how delivery works for DI PRINT orders, including artwork approval, production timing, delivery addresses, courier issues, and delays.

 

1. Delivery overview

DI PRINT provides online print products that may require artwork upload, artwork review, digital proofing, corrected artwork approval, and production before dispatch.

2. Delivery dates are linked to artwork approval

For most print orders, production cannot start until artwork is ready and approved. Delivery dates may change if artwork is uploaded late, fails checks, needs correction, is replaced during the final update window, or if production/courier issues occur.

3. Final 15-minute artwork update window

After DiPrint approves artwork and prepares your order for production, a final update window may begin. If you upload replacement artwork during this window, the timer stops, the order returns to artwork review, and production/delivery may be delayed.

4. Delivery address

  • Full name
  • Company name, if needed
  • Street address
  • Town or city
  • Postcode
  • Phone number
  • Delivery notes
  • Access instructions

5. Delivery charges

Delivery charges are shown at checkout before you place your order. Cost may depend on product type, weight, size, quantity, delivery postcode, delivery speed, and courier service.

6. Mainland UK delivery

Most orders are delivered within mainland UK. Delivery options may vary depending on product, postcode, courier availability, and production timing.

7. Remote area delivery

  • Scottish Highlands
  • Scottish Islands
  • Channel Islands
  • Isle of Man
  • Northern Ireland
  • Remote rural areas
  • Offshore locations

8. Courier delivery

We may use third-party couriers or delivery partners. Courier delays can happen because of traffic, weather, strikes, peak periods, public holidays, failed delivery attempts, incorrect address details, or local depot issues.

9. Missed delivery

If you miss a delivery, the courier may try again, leave a missed delivery card, deliver to a neighbour or pickup point, return the parcel to depot, or return the order to sender. Extra charges may apply for redelivery.

10. Damaged delivery

If your order arrives damaged, contact us as soon as possible with your order number, photos of the damaged item, packaging, and delivery label. Do not throw away packaging until we have reviewed the issue.

11. Missing items

If part of your order is missing, contact us with the order number, items received, items missing, photos of the parcel, and the delivery label. Some orders may arrive in separate parcels.

12. Delays caused by artwork issues

  • Artwork is the wrong size
  • Artwork has missing pages
  • Artwork has poor resolution
  • Artwork lacks bleed
  • Artwork contains unsafe margins
  • Artwork needs manual review
  • Corrected artwork needs your approval
  • Replacement artwork is uploaded late

13. Delivery estimates are not guaranteed unless clearly stated

Delivery dates shown on the website are estimates unless clearly confirmed as guaranteed. Delays may occur due to artwork, production, courier, supplier, or events outside our control.

14. Events outside our control

  • Severe weather
  • Courier disruption
  • Strikes
  • Supplier issues
  • Production equipment failure
  • Internet or API outages
  • Public holidays
  • Accidents
  • Government restrictions

15. Contact us about delivery

DI PRINT
Email: info@diprint.co.uk
Address: 27 Blair Athol Wynd, Motherwell, Scotland, ML1 4FT