Last updated: 18-06-2026

DI PRINT (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, upload artwork, contact us, or use our online printing services.

This policy applies to our website: https://diprint.co.uk/

1. Who we are

DI PRINT is an online printing platform that allows customers to configure print products, upload artwork, place orders, review proofs, approve corrected artwork, and track production progress.

Business name: DI PRINT LTD
Company number: SC873677
Registered address: 27 Blair Athol Wynd, Motherwell, Scotland, ML1 4FT
Email: info@diprint.co.uk
Phone: +447400763193

For privacy questions, you can contact us at:

Email: info@diprint.co.uk

2. What information we collect

We may collect the following types of personal information:

Account information

When you create an account, we may collect:

  • Name
  • Email address
  • Phone number
  • Account login details
  • Billing address
  • Delivery address
  • Order history

Order information

When you place an order, we may collect:

  • Products selected
  • Print options selected
  • Artwork files uploaded
  • Proof approval status
  • Order notes
  • Delivery method
  • Payment status
  • Order progress and production status

Artwork and uploaded files

When you upload artwork, we may collect and store:

  • Uploaded artwork files
  • Corrected artwork files
  • Proof files
  • File names
  • Upload dates
  • Approval dates
  • Rejection notes or correction notes
  • Order-related artwork history

Your artwork may contain personal or business information if you include it in the design. Please make sure you have the right to upload and print any file you send to us.

Payment information

Payments are processed through secure third-party payment providers. We do not store full card details on our own website.

We may receive limited payment information such as:

  • Payment status
  • Transaction reference
  • Payment method type
  • Billing details
  • Refund status

Contact information

If you contact us through forms, email, phone, live chat, or support messages, we may collect:

  • Name
  • Email address
  • Phone number
  • Message content
  • Attachments
  • Support history

Technical information

When you use our website, we may collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages
  • Referring website
  • Cookie data
  • Security logs
  • Error logs

3. How we collect your information

We collect information when you:

  • Visit our website
  • Create an account
  • Place an order
  • Upload artwork
  • Approve or reject proofs
  • Request a correction
  • Contact our support team
  • Sign up for emails
  • Use checkout or payment services
  • Use live chat or website tools

Some information is collected automatically through cookies, analytics tools, security tools, and server logs.

4. How we use your information

We use your information to:

  • Process your orders
  • Create and manage your account
  • Generate quotes and product pricing
  • Check artwork files
  • Create digital proofs
  • Send artwork for review
  • Allow corrected artwork approval
  • Send your order to production
  • Arrange delivery
  • Send order updates
  • Handle customer support
  • Process refunds or cancellations where allowed
  • Improve our website and services
  • Prevent fraud and misuse
  • Keep our website secure
  • Meet legal, tax, and accounting duties

5. Legal reasons for using your information

We only use your personal information when we have a lawful reason to do so.

These reasons may include:

Contract

We use your information to process your order, provide our printing services, upload artwork, arrange production, and deliver your order.

Legal obligation

We may use and keep certain information for tax, accounting, consumer protection, fraud prevention, and legal record-keeping purposes.

Legitimate interests

We may use your information to operate and improve our business, protect our website, prevent fraud, respond to customers, and keep order records.

Consent

We may rely on your consent for certain marketing emails, non-essential cookies, or optional services. You can withdraw consent at any time.

6. Artwork files and print production

When you upload artwork, we may share it with trusted print production partners, preflight systems, delivery partners, or internal team members who need access to process your order.

This may include:

  • Checking print size, page count, bleed, and file format
  • Creating a digital proof
  • Reviewing artwork manually
  • Uploading corrected artwork
  • Sending final artwork to production
  • Handling delivery or order support

We do not use your artwork for unrelated marketing without permission.

7. Who we share your information with

We may share your information with trusted third parties where needed to run our business and complete your order.

This may include:

  • Print production partners
  • Artwork preflight and proofing systems
  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • Email service providers
  • Security and fraud prevention tools
  • Analytics providers
  • Customer support tools
  • Accountants, legal advisers, or regulators where required

We only share information that is needed for the relevant service.

8. International transfers

Some service providers may process information outside the UK. Where this happens, we aim to use appropriate safeguards to protect your personal information, such as approved contractual protections or providers that meet recognised data protection standards.

9. How long we keep your information

We keep personal information only for as long as needed.

Typical retention periods may include:

  • Account information: while your account remains active
  • Order records: usually up to 6 years for tax and accounting records
  • Artwork files: for as long as needed to process orders, handle support, manage reprints, or meet business records
  • Support messages: for as long as needed to deal with your request and improve service
  • Marketing consent records: until you unsubscribe or ask us to delete them, where possible
  • Security logs: for a limited period needed to protect the website

You can ask us to delete certain information, but we may need to keep some records where required by law or for legitimate business reasons.

10. Cookies and tracking

Our website uses cookies and similar technologies.

Cookies help us:

  • Keep products in your basket
  • Let you log in to your account
  • Process checkout securely
  • Remember preferences
  • Improve website performance
  • Understand website traffic
  • Protect the website from fraud or abuse
  • Support marketing or remarketing where consent is given

Some cookies are essential for the website to work. Non-essential cookies, such as analytics or marketing cookies, should only be used where consent is required and given.

You can control cookies through your browser settings or the cookie banner on our website, where available.

11. Marketing emails

We may send marketing emails if you have signed up, bought from us and the law allows it, or given consent.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in the email
  • Contacting us at info@diprint.co.uk

We may still send service emails about orders, artwork approval, corrected artwork, delivery, payments, account security, or important website updates.

12. Your privacy rights

You have rights over your personal information.

Depending on the situation, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete certain information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Ask for a copy of your information
  • Withdraw consent where we rely on consent
  • Complain to the UK Information Commissioner’s Office

To use your rights, contact us at:

Email: info@diprint.co.uk

We may need to confirm your identity before responding.

13. Security

We take reasonable steps to protect your personal information.

This may include:

  • Secure website connections
  • Account login protection
  • Access controls
  • Server security
  • Payment provider security
  • Regular monitoring
  • Limited staff access to order and artwork files

No website can guarantee complete security. Please keep your account password safe and contact us if you think your account has been misused.

14. Third-party links

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Please read their privacy policies before sharing information with them.

15. Children’s privacy

Our website is intended for business and general consumer print orders. We do not knowingly collect personal information from children without appropriate permission. If you believe a child has provided information to us, please contact us.

16. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. If we make important changes, we may notify customers through the website or by email.

17. Contact us

For questions about this Privacy Policy or your personal information, contact:

DI PRINT
Email: info@diprint.co.uk
Address: 27 Blair Athol Wynd, Motherwell, Scotland, ML1 4FT